Refund policy

Returns:

We do not accept returns, refunds, or exchanges for ceramics that break or suffer damage during use.

If you notice any damage upon delivery, contact us immediately at hello@good-growing.com with clear photos and your order number.

Refunds:

Refunds will be issued once the returned items are received and inspected.

Shipping costs are non-refundable, and customers are responsible for return shipping fees.

Damaged or Defective Items:

In the rare event that your item arrives damaged or defective, please contact us immediately at hello@good-growing.com.

To expedite the resolution process, provide clear photos of the full product, including close-ups of the damage, as well as any damage to the packaging.

This information must be sent within 10 days of the confirmed delivery date from the shipping provider.

Include your order number for prompt assistance.